We aim to ship all orders within 24-48 hours of receipt of order. This may be extended over weekends or bank holidays. If delivery is affected by staff annual leave this information will be posted on the website with an indication of when the items are likely to ship.
We generally use the services of Royal Mail and standard shipment is by Royal Mail 2nd Class Signed For. If the Express option has been selected and paid for then we generally use Royal Mail 1st Class Signed For. If the value of the shipment exceeds the normal value covered by either of these services then we will use the most cost effective method to ensure that the items are insured and delivered to you. Please allow 5-7 days from the date of shipment for your order to be received.
TK Aesthetics cannot be held responsible for any delay or loss caused by the shipment carrier, however we will do everything possible to try to rectify or investigate any delay or loss and where appropriate once all avenues have been exhausted and covered by the insurance, send replacement items to the customer.
To contact us with any queries regarding delivery options or any delays in delivery then please contact us using the methods below:
Telephone or SMS: +44 (0)7757 027 263
Email: info@tkaesthetics.com
Write to: TK Aesthetics, c/o 77 Willowfield Parade, Belfast, BT6 8HQ